Need help navigating to the edit shipping account page?
Check out the Enable lost and damage service article within this EPISCS help center.
UPS®
The settings listed below are intended to provide guidance to EPISCS customers in configuring lost and damage claims for a UPS® account within the EPISCS customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS.com shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only. - Claim type. UPS.com
Do you work with UPS® Capital on insurance claims? Refer to the UPS® Capital template defined within this help center. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Dress
Example: Fresh flower
Example: Control board – ABS481 - Product description. Specific to your business
Tell us a bit more about the Product. Example: Black maxi dress, size S
Example: Two dozen cut roses
Example: GPS, Wifi enabled version - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 1
Example: 2
Example: 16 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $49.00
Example: $56.99
Example: $120.00 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated. - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Blank
Comments are reserved for perishable shippers.
FedEx®
The settings listed below are intended to provide guidance to EPISCS customers in configuring lost and damage claims for FedEx® within the EPISCS customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for FedEx® shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only. - Claim type. Fedex.com
Claims are submitted through your FedEx.com account. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Bracelet
Example: Baseball glove
Example: 100938746 - Product description. Specific to your business
Provide details about this particular product. Example: 14k Gold double clasp
Example: 14 inch, cowhide leather
Example: Fresh herbs from Mexico - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 2
Example: 1
Example: 13 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $129.00
Example: $50.98
Example: $4.21 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated. - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Blank
Comments are reserved for perishable shippers.
DHL®
Need help navigating to the edit shipping account page?
Check out the Enable lost and damage service article within this EPISCS help center.
The settings listed below are intended to provide guidance to EPISCS customers in configuring lost and damage claims for DHL® express automatically, within the EPISCS customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for DHL®:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. Y
Note: mark as N when no time-sensitivity exists for typical shipments.
Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
Examples of time-sensitive perishable shipments:
Example: Fresh produce
Example: Specialty foods
Example: Live tissue samples
Exclusions for time-sensitive perishable shipments:
Hazardous materials
Oversized shipments - Claim type. DHL® Express (most common)
Claims are submitted through your DHL® express account. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice.
Examples:
Example: Basil
Example: Parmesan cheese
Example: Biopsy - Product description. Specific to your business
Tell us a bit more about the Product.
Examples:
Example: cold pack container
Example: 3 year aged, artesian
Example: small sample size - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: 30
Example: 7
Example: 1 - Product price. Specific to your business
Provide the list price of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: $4.52
Example: $19.99
Example: $624.00 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
Note: Alternate claim valuation methodologies require input from EPISCS. Please contact customer service for more info.
Alternate types of claim valuation methodology:
Weight-based valuations
Reference field mapping for box size
Reference field mapping for sku
Shipping method type mapping
Ship from location mapping
Ship to location mappingCommon policies requiring alternate valuation models:
High-Value Goods: Parcel Pro™
UPS® Capital Elite™ for Vintners - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Merchandise destroyed
Comments are used on the claim form to help UPS® Capital see the reason for which a claim is filed.
