Claim Submission Service
Save time and Money with EPISCS
Companies of all sizes, including large enterprises, trust EPISCS to submit money back guarantee claims.
Money back guarantee claims are submitted to FedEx® and UPS® automatically
EPISCS’s claim submission service processes all shipments within a FedEx® or UPS® account eligible for a money back guarantee in near real-time. Claims submitted by EPISCS get refunded quickly and have a high rate of approval.
Money back guarantee claims are submitted immediately. Faster submittals increases the probability of a refund credit being approved by the FedEx or UPS®.
Money back guarantee claims are submitted with context. Proper documentation increases the probability of FedEx® and UPS® approving the refund credit on a claim.
Engineered for success
Claims submitted by EPISCS are engineered to maximize the refund credits delivered back to your FedEx® or UPS® account.
Better results. More refunds.
Overview
EPISCS submits money back guarantee claims for you. Any shipment identified by EPISCS’s shipment auditing service, with reasonable potential for a refund credit being delivered, is processed by the claims submission service, and a money back guarantee submitted to FedEx® or UPS® for that shipment automatically.
Companies of all sizes, including large enterprises and governmental entities, use EPISCS to submit money back guarantee claims. EPISCS is more economical compared to the time expense of processing refund claims internally. Also, EPISCS provides the right information at the right time for each claim submitted, and as a result gets more refunds delivered. EPISCS is the best choice for submitting money back guarantee claims to FedEx® and UPS® for your business.
Claim submission methodology
EPISCS’s process of submitting money back guarantee claims to FedEx® and UPS® maximizes claims approved rates gets refund credits delivered faster.
Money back guarantee claims are submitted with contextual information, specifically why the money back guarantee is being submitted. Providing this information to FedEx® and UPS®, improves the approval rates of money back guarantee claims. EPISCS provides exactly what billing agents look for in approving refund claims for each claim submitted.
Media of claim submission
All claims and disputes are submitted electronically with FedEx® and UPS® by EPISCS’s proprietary communication platform. The response on these claims is then read into a decision engine that performs exception handling according to the type of exception returned. Technical limitations, inaccurate information and system failures on behalf of the carriers are just some of the claim rejection and failure criteria encountered intermittently. In such cases, EPISCS resubmits claims, places phone calls, sends faxes or submit tickets with FedEx and UPS as remedial action directed workflows, all systematized, algorithmically tracked and reported in detail within the claim submission reporting service.
New shipping accounts
The cut-off date for refund claims is specific to the type of refund claim request submitted. Late package money back guarantee claims, for example, are 15 days for both FedEx® and UPS®. Whereas other refund claim request types are longer. Upon registration, EPISCS will audit historical shipments according to the cut-off dates for each reason why money back guarantees are delivered and file claims on those shipments automatically.