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Check out the Enable lost and damage service article within this Express Parcel International, LTD dba EPISCS help center.
The settings listed below are intended to provide guidance to Express Parcel International, LTD dba EPISCS customers in configuring lost and damage claims for UPS® Capital automatically, within the Express Parcel International, LTD dba EPISCS customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS® Capital:
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Enabled. Y (Auto) This ensures that claims are filed automatically.
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Include service failures. Y
- Note: Mark as N when no time-sensitivity exists for typical shipments.
- Note: Mark as Y for time-sensitive, perishable shipments.
- Claims will be submitted on any shipment not delivered on the scheduled delivery date.
- Example: Cold storage pharmaceuticals
- Example: Fresh cut flowers
- Example: Speciality foods
- Hazardous materials
- Oversized shipments
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Claim type. UPS® flexible parcel insurance (most common)
UPS® Capital offers several insurance policy types to shippers. Please select the type named on your policy from the list.
Common policies:- Flexible Parcel Insurance (most common)
- Flexible Parcel Multi-Carrier Coverage
- High-Value Goods: Parcel Pro™
- UPS® Capital Elite™ for Vintners
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Policy number. Specific to your business
- Note: Begins with 87941, 496961 or 15914024.
- Note: This can be found on the insurance policy document.
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Product name. Specific to your business
- Enter the name of the product you ship the most.
- Tip: Be specific by choosing the name of a single product.
- Tip: Use the same name defined on your customer invoice.
Examples:- Example: Insulin
- Example: Orchid
- Example: Steaks
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Product description. Specific to your business
Tell us a bit more about the Product.
Examples:- Example: 33 mcg/mL
- Example: ORCH481 – square planter
- Example: Frozen, 16 ounce, family pack
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Product quantity. Specific to your business Provide the quantity of the product included in typical order.Note: This will be used to create each line item on the documents generated.Examples:
- Example: 5
- Example: 6
- Example: 1
- Product price. Specific to your business
Provide the list price of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
- $582.18
- $627.02
- $223.86
- Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
Note: Alternate claim valuation methodologies require input from Express Parcel International, LTD dba EPISCS. Please contact customer service for more info.
Alternate types of claim valuation methodology:
Examples:
- Weight-based valuations
- Reference field mapping for box size
- Reference field mapping for sku
- Shipping method type mapping
- Ship from location mapping
- Ship to location mapping
- Common policies requiring alternate valuation models:
- High-Value Goods: Parcel Pro™
- UPS® Capital Elite™ for Vintners
- Claim amount. $100
- This implies a $100 claim amount on each claim submitted.
- Comments/explanation. Merchandise destroyed
- Comments are used on the claim form to help UPS® Capital see the reason for which a claim is filed.
- Updated on October 4, 2026
